In the fall of 2023, we conducted an extensive customer satisfaction survey, after which we decided to start asking about willingness to recommend and customer satisfaction more often than before. Therefore, in March we conducted a short NPS survey, in which we asked our customers about their willingness to recommend Adeona as a company and separately for Adeona PIM software. In addition, the respondents had the opportunity to leave open comments if they wished.
We received answers from 34.3 % of the target group. Adeona as a company received an NPS index of 83 from the respondents, and the recommendation index for Adeona PIM software is now 76. We consider the results to be excellent, and in addition to the numerical evaluation, both Adeona as a company, our staff and the software received a lot of praise in open comments. Here are some of the excerpts:
"Professional service and a functional system."
"Proper service, good communication and functional software."
"We received good service and the system works as expected. The implementation project was managed efficiently."
"Reliable and competent staff. The customer's challenges are solved brilliantly together. Domestic!”
"Long-term customer work that aims to improve the customer's business."
"We have always received expert and friendly service from Adeona. Our problems are always responded to quickly and in a solution-oriented manner. Adeona listens to its customers and strives to develop its services as customer-oriented as possible, in which case we feel that we have really been able to influence, for example, many of Adeona's functions and their development, so that they would serve us best."
"Makes managing product information easier, saving time and money. In addition, Adeona PIM is constantly developing, keeping up with the times."
“Everything works great! I can build the kind of product information and limitations that I want myself. New/updated product information can be easily exported to Excel with products, and information can also be exported to Excel. If there are challenges, you can get help quickly from Adeona."
We are really satisfied with the results and thank those who participated in the survey for their valuable feedback and comments. It is a pleasure to note that the domestic system and personal service are appreciated.
